Contact us
You can choose from a variety of ways to get in touch with us, simply pick the most convenient for you.
Online
Use our general enquiry formif you have an enquiry about any of our products or services that we offer.
Use our account enquiry formif you are an account holder and have an enquiry about any aspect of your account.
By phone
Call our Saffron Direct team free on: 0800 072 1100
- 9am to 5pm Monday to Friday
9am to 1pm Saturday
if you would like to arrange for us to call you back at a time convenient to you.
In Person
Use our branch finderto locate your nearest branch if you would like to visit us or speak to us in person.
Feedback
Use our suggestion formif you have any thoughts, comments or questions regarding any aspect of our service. Your feedback is important to us, and it helps us to develop products and services that meet your needs.
Complaints
Click here and we will guide you through the process of making a complaintAs a mutual society, our members are at the heart of everything we do. While we want to provide the best service possible, we recognise that sometimes things can go wrong. When they do, we want to know so that we can help sort them out as quickly as possible.
Media contacts
If you are a member of the press and have a media enquiry, please contact our Press Agency team on: 020 7490 8828 or email at: saffronbs@lansons.com.
Our press releases are available here.
